Ehsaas Payment Issue Solution 2025 August Update Know Full Guide Step By Step

Ehsaas Payment Issue Solution 2025

Ehsaas Payment Issue Solution 2025 In Pakistan, thousands of low-income families rely on the Ehsaas and BISP payments for their basic needs. However, a growing number of beneficiaries especially women, elderly citizens, and laborers are facing a common problem: biometric verification failure. This issue not only causes payment delays but also adds emotional stress and unnecessary travel costs to already struggling families.

پاکستان میں، ہزاروں کم آمدنی والے خاندان اپنی بنیادی ضروریات کے لیے احساس اور بی آئی ایس پی کی ادائیگیوں پر انحصار کرتے ہیں۔ تاہم، فائدہ اٹھانے والوں کی بڑھتی ہوئی تعداد خاص طور پر خواتین، بزرگ شہریوں اور مزدوروں کو ایک عام مسئلہ کا سامنا ہے: بائیو میٹرک تصدیق کی ناکامی۔

Whether you’re dealing with the error biometric verification failed or the system says provides a detailed, step-by-step solution updated for August 2025. With the right documents and process, you can fix your biometric issue, get reverified by NADRA, and even receive your payment through alternate methods if needed.

You Can Also Read: BISP 8171 August 2025 Payment 

What is Biometric Verification Failure in BISP and Ehsaas Program?

Biometric verification is used to confirm the identity of the person collecting the payment, mostly through thumb or finger scans. If the scan does not match the data in NADRA, the payment is blocked. This issue is more widespread than most people realize. It especially affects individuals whose fingerprints have faded or changed over time due to age, hard work, or medical conditions.

Many women involved in domestic work or agricultural labor often face this issue because their fingerprints wear out. The same applies to elderly people whose skin becomes thin or dry. A mismatch between the NADRA database and your CNIC information can also cause verification failure, resulting in rejection at the payment center.

You Can Also Read: NADRA Biometric BISP 8171 Payment 

Reasons Behind Biometric Failure

Understanding the reasons behind this issue can help you avoid it in the future. Common causes include:

• Outdated fingerprint records in NADRA database
• Physical changes in fingerprints due to aging or manual labor
• Faulty or dirty fingerprint scanning devices at the cash centers
• Use of henna, lotion, bleach, or oil that affects fingerprint scanning
• Data entry errors during your registration process

This is a system-level issue, and most of the time, it is not the beneficiary’s fault.

You Can Also Read: Punjab Laptop Scheme Phase 2 Registration

Complete Step-by-Step Guide to Fix Biometric Verification Issues

If you’re facing biometric failure in August 2025, follow these four essential steps to get your payment without delay:

Step 1: Try Verification at Another Payment Center

Sometimes the issue is not with your fingerprint but with the device being used at the center. Here’s what you can do:

• Visit another HBL Konnect or Bank Alfalah agent nearby.
• Request the agent to scan all 10 fingers, not just the thumbs.
• Clean your hands before scanning and avoid applying any creams or mehndi.
• Ask the agent to clean the scanner if it’s dusty or greasy.

Trying a different center often solves the problem, especially if the first center has an older or faulty scanner.

Step 2: Visit NADRA for Biometric Update

If retrying doesn’t work, you must update your fingerprint data in NADRA. This is an official and essential step.

At your nearest NADRA Registration Center:

• Request biometric re-capture or correction.
• NADRA officials will take fresh prints and update your record.
• A small fee of around Rs. 100 to Rs. 150 may apply.
• Make sure to collect the update slip, which you’ll need later.

Keep this slip safe, as it proves you have updated your biometric information.

Step 3: Visit BISP Tehsil Office with Documents

After updating your record at NADRA, go to the nearest BISP Tehsil office. This is where your record gets flagged for special processing. Carry the following documents with you:

• Your original CNIC
• The NADRA biometric update slip
• Any relevant complaint token

Ask the officer to mark your case as a Biometric Exception Case. Once approved, your record will allow alternative verification or manual payment method.

Step 4: Apply for Manual or Nominee-Based Payment

In some cases, even after NADRA update, your fingerprints may still not verify at the center. For such genuine problems, BISP allows manual disbursement or nominee-based payment under their Biometric Exception Policy 2025.

To do this:

• Collect and fill the manual payment application form from BISP office.
• Nominate a trusted male such as your son, brother, or husband.
• Provide nominee’s CNIC copy and a doctor’s certificate if you are elderly or medically unfit.

This method ensures that deserving beneficiaries still get their payments even if biometric verification consistently fails.

You Can Also Read: 8171 Ehsaas Program Payment Issue CNIC Status

Required Documents for Biometric Exception Cases

Special Support for Elderly and Disabled Beneficiaries

If your mother, grandmother, or any disabled family member is facing fingerprint-related problems, the BISP system allows extra support:

• You can nominate a trusted male relative for payment collection.
• Submit a disability certificate from a government hospital.
• Mention the reason clearly in your manual application.

BISP recognizes that not everyone can pass biometric checks due to genuine conditions. These special rules help ensure that no one is unfairly excluded from financial assistance.

What to Say When You Call the 8171 Helpline

Calling 8171 can help you check if your NADRA update has reached the BISP system. Here is a simple sentence you can say in Urdu: Ask the representative to confirm whether your NADRA update has been received. If they say yes, you can try receiving payment again at your nearest agent.

You Can Also Read: BISP 8171 New Payment Method 2025

Tips to Avoid Biometric Problems in Future

To make sure your next payment goes smoothly, follow these useful suggestions:

• Keep your hands clean and moisturized before visiting the center.
• Do not use henna, bleach, or oily creams before verification.
• Visit NADRA every 6 months to keep your fingerprints updated.
• Always carry your biometric update slip for reference.
• Keep two copies of the NADRA slip: one with you, one with a trusted person.

These small steps can save you from major delays

Common Problems And Solutions

• NADRA fingerprints not updated properly?
  Visit a larger NADRA branch and request manual biometric update.
• Agent being rude or unhelpful?
  Politely ask for the supervisor or call 8171 in front of them.
• Can’t travel to NADRA or BISP office?
  Ask a family member to check your status online and assist with paperwork.
• Still no payment after everything?
  Visit the BISP Tehsil Office and request a Manual Escalation Slip. Your file will be forwarded to Islamabad for urgent resolution.

Important Safety Tips for Beneficiaries

• Never give your CNIC number or fingerprints to strangers.
• Do not pay bribes BISP services are 100% free.
• Always get a printed receipt or complaint token after every attempt.
• Report fraud or harassment to the 8171 helpline or at your BISP Tehsil office immediately.

Final Words

Biometric failure is frustrating but not the end of the road. Many people especially elderly women and deserving families have successfully resolved this issue and received their pending payments. The key is to follow each step with patience and use the official channels provided by BISP and NADRA.

If your payment is stuck due to a fingerprint mismatch, take action today. Visit NADRA, go to your BISP Tehsil Office, and follow the process for nominee or manual payment. This support is your right, and you should not give up.